Shipping & Returns Policy
Sims Blossoms – Exchange & Return Policy
At Sims Blossoms, customer satisfaction is our priority. Please read our exchange and return policy carefully before making a purchase.
Exchange Policy:
We offer exchange only within 7 days from the date of purchase.
To be eligible for an exchange, the item must be unused, in its original condition, and with the original packaging and tags intact.
Exchange is subject to stock availability.
Return Policy:
We do not offer returns or refunds on any products.
Returns are only accepted in case of a manufacturing defect.
Any defective item must be reported within 24 hours of receiving the product, along with clear photos/videos as proof.
Upon verification, we will arrange for a replacement of the defective item. If a replacement is unavailable, store credit may be issued
Sims Blossoms reserves the right to refuse any exchange or return request that does not meet our policy terms.
For any assistance, feel free to contact us at:
Phone: +971 56 612 9651
Email: simmi@simsblossoms.com
Q: Do you offer free shipping?
A: Yes, enjoy free shipping for all orders above AED 199 within the UAE.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping options. Please reach out to us at simmi@simsblossoms.com for more information.
Q: How long does it take to process and deliver an order?
A: Orders are usually processed and delivered within 2-3 working days across the UAE. Orders placed before 12 noon can be delivered the next working day.
Cancellations and Exchanges
Q: Can I cancel or exchange my order?
A: While we’re sad to see you unsatisfied, we’re happy to assist you with cancellations or exchanges. Please email us at simmi@simsblossoms.com within 7 days to request a return or exchange. Items must be in their original condition and packaging, unused and unworn, to be eligible for replacement. Customers will be responsible for all shipping fees, including those for replacements.
Need Help?
Q: How can I contact you for help?
A: If you need help or have any questions, you can always reach us via chat, email, or WhatsApp at your convenience.
Email: simmi@simsblossoms.com
WhatsApp: +971 56 612 9651
Q: How can I get more information if my question isn’t answered here?
A: If there’s anything we missed or if you still have a burning question, feel free to get in touch with us at simmi@simsblossoms.com or on WhatsApp. We’re more than happy to chat and help!
